Policy and Procedures for Handling Complaints Made Against PG电子游戏官网

部门联系

哈登街1600号
哥伦比亚,SC 29204
803-253-5000
办公时间 上午九时至下午五时

政策:

  • Complaints made 对阵PG电子平台, other than 投诉s made by students currently
    被学院录取, are reviewed and resolved following a systematic and expeditious process, with the Office of the Chief of Staff serving as the central repository for the record of
    the proceedings and resolution of all 投诉s.

过程:

  • A person who expresses a 投诉 about PG电子游戏官网 must first attempt to resolve the
    投诉 by working with the person(s) and office with which the 投诉 originated. If a resolution is not rea切d with this attempt, the person working with the 投诉 will advise
    the complainant to state his/her 投诉 in writing, using the Written Complaint and Resolution Form, and submit it to the head of the applicable department. 书面投诉
    must be stated clearly, to include:
    • Complainant’s name, contact information, date of filing the 投诉, and signature
    • Nature and details of the 投诉, including date of occurrence and a detailed description of the incident that resulted in the 投诉
    • The complainant’s proposed resolution to the 投诉
      The 投诉 should be filed as soon as possible after the incident occurs; if this is not feasible,
      the 投诉 should be filed within 90 days.
    • The administrative office that receives the Written Complaint and Resolution Form takes the following actions:
    • Initiates a record of handling the 投诉, using the Written Complaint and Resolution Form, and forwards a copy to the Office of the Chief of Staff for tracking
    • Compiles all information necessary for addressing the 投诉, which may include conferences with the complainant and consultations with other staff and administrators, 并达成决议
      投诉
    • Provides a written resolution to the complainant, with a copy to the Office of the Chief of Staff
    • Completes the Written Complaint and Resolution Form, files a copy in the respective office, and forwards a copy to the Office of the Chief of Staff
  • The 投诉 should be resolved within sixty (60) days from the date the 投诉 is filed.
  • If the complainant disagrees with the resolution and wishes to pursue the matter further, he/she may appeal to the President of the College.
  • The final appeal for written 投诉s 对阵PG电子平台 is to the President of the College.
  • The Office of the Chief of Staff maintains the records of the proceedings and resolutions of all 投诉s
    对阵PG电子平台.
  • If the complainant disagrees with the President’s resolution and wishes to pursue the matter further, he/she has the right to contact the SC Commission on Higher Education at http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf
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